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JustSeva
JustSeva
Help Center

Frequently Asked Questions

Find quick answers to the most common questions from our customers and service partners.

👉 Booking a service is very simple:

  1. Open the JustSeva app or website.(https://justseva.com) You can also log in using our Android app. (Our iOS app is launching soon!)
  2. Select your service category (e.g., Home Services, Grooming, Repair, etc.) and subcategory.
  3. Provide your service details, location, and other additional information if required.
  4. Once confirmed, the system automatically sends invitations to all nearby verified partners.
  5. Partners who are available will immediately call you to confirm.
    With just a few clicks, your service is booked and ready to go!

👉 Absolutely! JustSeva provides a 100% service guarantee

  1. Services are delivered quickly, professionally, and with best-in-class quality.
  2. If you are not satisfied, you can raise a complaint directly through the app.
  3. Our support team will step in to resolve the issue by either arranging a re-service or helping with a mutual settlement with the partner.

💡 Please note: Customers do not pay JustSeva. Payment is made to the partner after the service is completed, based on the mutually agreed amount.

✨ We take full responsibility to make sure you are happy and satisfied with every booking.

👉 Currently, rescheduling is not available on JustSeva. But you can cancel your booking anytime:

  1. Simply go to the JustSeva App or log in to the website and cancel directly.
  2. No cancellation charges apply for customers.
  3. Your booking will be closed instantly, and you’re free to place a new order at your convenience.

A reschedule option will be introduced soon in upcoming updates for even more flexibility!

👉 Once your service partner marks the job as done, you’ll get a confirmation prompt asking: “Has the service been completed?”

  1. If you select Yes, the order is marked Completed and you can rate your experience.
  2. If you select No, our support team is notified and will step in to resolve the issue with the partner.

💡 Please note: your confirmation helps us keep service records accurate, maintain fair partner ratings, and resolve disputes quickly — so please respond honestly and as soon as you can.

✨ This step ensures every booking on JustSeva is verified directly by you, the customer.

👉 Your safety and trust are our top priority. Every partner listed on JustSeva goes through a strict verification process, which includes:

  1. Government ID proof check (Aadhar, PAN, etc.)
  2. Background screening and reference verification
  3. Skill and service quality evaluation
    Only after successful verification are they allowed to serve customers.

👉 We’re always here to help you!  If you face any issue — whether it’s booking, partner communication, service quality, or payment — you can reach our JustSeva Support Team easily:

  1. Email: support@justseva.com
    (Best for detailed queries & formal complaints — we usually respond within 24 hours).
  2. In-App Chat Support:
    (Quickest way! Available during working hours for instant assistance directly inside the app.)
  3. Helpline Number:
    (You’ll find it in the app/website under “Help & Support” — perfect for urgent matters or live assistance).

✨ No matter which channel you choose, our friendly support team will listen, guide, and resolve your issue as quickly as possible. Your peace of mind is our top priority!

No questions matched your search.

 👉 No. Joining JustSeva as a partner is absolutely free of cost. There are no membership charges, hidden fees, or upfront payments required to register on the platform.

How it works:

  • You can sign up and create your profile at zero cost.
  • Once you start receiving and accepting service requests, JustSeva charges a small commission/platform fee on each successfully completed order.
  • This model ensures that you only pay when you earn, making it fair and transparent.

Why we charge this fee:

  • To maintain the technology platform (app/website) that connects you to customers.
  • To provide marketing and promotions so you get more job opportunities.
  • To ensure secure payments, customer support, and training modules for partners.

👉 In short, there is no barrier to joining. You invest your skills, and we take care of the rest.

👉 Your earnings are automatically credited to your JustSeva Wallet once a service is marked Completed (after deducting the applicable platform fee).

  1. Open the Wallet section in your Partner App to view your balance and transaction history.
  2. Tap Request Withdrawal once your balance meets the minimum withdrawal amount and minimum account holding period.
  3. Enter your bank account details (or use your saved details) and submit your request.
  4. Our team reviews approved requests and transfers the amount directly to your registered bank account.

💡 Please note: you can only have one withdrawal request pending at a time — please wait for it to be processed before submitting a new one.

👉 Receiving orders on JustSeva is simple and fully app-based:

  1. Log in to the Partner App using your registered mobile/email.
  2. The system will automatically match customer orders to your service category and location coverage.
  3. You will get a real-time notification in the app whenever a new order is available.
  4. You can view full details — service type, customer location, date & time, and any special instructions.
  5. Choose to Accept or Reject the request with a single tap.
    • If you accept → the customer is notified, and you can contact them directly.
    • If you reject → the request will be offered to another nearby partner.

✨ Pro Tip: The faster you respond and the more requests you accept, the more your chances of getting regular leads and higher ratings.

👉 To become a JustSeva Partner, you should meet the following basic requirements:

  1. Valid ID Proof – Aadhaar Card, PAN Card, or any government-issued identification.
  2. Smartphone with Internet – To receive service requests, update status, and manage your orders through the JustSeva Partner App.
  3. Local Presence – You should be available to serve in your selected service area or city.
  4. Professional Conduct – Commitment to providing high-quality service, maintaining punctuality, and ensuring customer satisfaction.

✅ If you fulfill these requirements, you’re eligible to register and start getting service orders on JustSeva.

👉 Joining JustSeva is quick and simple! You can start by:

  1. Download the JustSeva Partner App — you can access your partner profile on our Android app. (Our iOS app is launching soon!)
  2. Register yourself by providing the required details and uploading the necessary documents.

To create your complete Partner Profile, you will need:

  1. General Info – Your name, mobile number, email, and contact details.
  2. Business Info – Company/firm details, service category, and subcategories you offer.
  3. Business Type – Whether you are an individual service provider, a registered business, or a franchise.
  4. KYC Documents – Valid ID proof (Aadhar, PAN, etc.) and address proof for verification.
  5. Business Plan – Brief description of your services, pricing, and work model (to help customers understand your offerings).

✅ Once you complete your profile, your account is automatically approved, and you can start receiving service requests from customers right away.

No questions matched your search.

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