Welcome to JustSeva, your trusted platform for on-demand services, operated by JUST SEVA PRIVATE LIMITED. These Terms & Conditions ("Terms") form a legal agreement between you ("User/Customer/Partner") and JustSeva regarding your use of our website, mobile app, and services.
By accessing or using JustSeva, you agree to be bound by these Terms and our policies (including the Privacy & Refund Policy), confirm that the information you provide is accurate and lawful, and accept that JustSeva acts only as a facilitator connecting Customers with verified Partners, not as the direct service provider.
⚠️ If you do not agree with these Terms, please stop using our services immediately. Please read these Terms carefully to understand your rights, responsibilities, and limitations as a Customer or Partner on our Platform.
1. Definitions
- "Platform": The JustSeva ecosystem, including our website, mobile apps, partner and customer dashboards, and related digital services.
- "Customer"/"User": Any individual accessing the Platform to browse, request, or avail services, whether registered or as a guest.
- "Partner"/"Service Provider": Any professional, business, or vendor registered with JustSeva to offer services through the Platform.
- "Order"/"Booking": A confirmed service request placed by a Customer, including service category, schedule, location, and payment terms.
- "We"/"Us"/"Our": JUST SEVA PRIVATE LIMITED, its affiliates, directors, officers, employees, and authorized agents.
2. Eligibility
You must be at least 18 years of age to create an account and use JustSeva. By registering, you confirm that all details you provide are true, accurate, and complete, and that you are duly authorized to bind your organization if registering on its behalf. Each user may hold only one account unless explicitly permitted by us, and we reserve the right to deny, suspend, or terminate access to anyone who does not meet these requirements or provides false information.
3. Scope of Services
JustSeva is an online aggregator that connects Customers with qualified Partners across categories such as Home Services, Personal Care & Grooming, Repairs & Maintenance, Events & Weddings, Education & Training, and Health & Wellness. Our role is limited to displaying listings, enabling bookings and scheduling, processing payments, and providing communication tools between Customers and Partners. JustSeva does not directly provide these services — responsibility for the quality, safety, and execution of a service lies with the respective Partner, and any dispute arising from the actual service is between the Customer and the Partner.
4. User Accounts
You must create an account using a valid mobile number, email, or other required details, and may need to complete additional verification (such as OTP or ID proof) to activate certain features. You are solely responsible for the confidentiality of your login credentials and for all activity carried out through your account — notify us immediately at support@justseva.com if you suspect unauthorized access. Accounts may not be shared, sold, or transferred, and we reserve the right to suspend or terminate any account engaged in fraud, policy violations, or abusive behavior, without prior notice.
5. Booking & Order Process
Customers can book a service by selecting a category, time slot, and location; the booking stays in "Service Request" status until a Partner accepts it, at which point it becomes binding on both parties. Rescheduling may be requested by either party within the permitted window, subject to the other's approval. Partners must perform services professionally and on time, and Customers must provide premises access and reasonable cooperation; a service is marked "Completed" once confirmed by the Partner and acknowledged by the Customer. If a Customer is unavailable at the scheduled time, the order may be marked a no-show and charges may apply; if a Partner fails to attend or significantly delays without valid reason, the Customer may be eligible for a refund or rescheduling as per our policies.
6. Payments & Wallet
Customers may pay via UPI, cards, net banking, wallets, or cash (where enabled), through secure, RBI-compliant payment gateways, inclusive of applicable taxes and platform fees. Online payments are collected by JustSeva and settled with the Partner after deducting commission; cash payments are collected directly by the Partner. Partner earnings are credited to their JustSeva Wallet or bank account as per our settlement cycle and withdrawal policy, subject to minimum balance and holding-period requirements; Wallet balances are non-transferable. Applicable Customer refunds are processed to the original payment method or Wallet within 7–10 business days. We reserve the right to withhold payments, reverse Wallet credits, or revise commission rates and settlement timelines, with prior notice to Partners, in cases of fraud or as a routine business update.
7. Pricing, Taxes & Invoices
All service charges are displayed before a booking is confirmed and may vary by category, location, time, and demand. The final billing amount may include applicable taxes (GST), platform/convenience fees, and any extra-work charges agreed to by the Customer. A digital invoice is issued on completion, showing a breakdown of charges, taxes, fees, and discounts; Partners can view their earnings via the Partner dashboard. We reserve the right to revise prices or fees prospectively (without affecting confirmed bookings), and to correct any booking or invoice affected by a pricing error or system glitch, after informing the Customer.
8. Cancellation & Refund Policy
Customers may cancel within the permitted window; cancelling before Partner acceptance is eligible for a full refund, while cancelling after acceptance may incur a cancellation fee. Partners may only cancel an accepted booking for genuine, unavoidable reasons — repeated unjustified cancellations may lead to penalties, lower ratings, or suspension. A Customer no-show may attract charges, while a Partner no-show or incomplete service may entitle the Customer to a partial or full refund, assessed by us on a case-by-case basis. Eligible refunds are processed, net of any non-refundable fees, within 7–10 business days; our decisions on cancellations, no-shows, and refunds are final and binding.
9. Roles & Responsibilities
- Customers must provide accurate booking details, ensure safe and accessible premises, treat Partners respectfully, use the Platform only for genuine bookings, and pay for services on time.
- Partners must deliver services professionally and lawfully, maintain required licenses and equipment, charge transparently for agreed work, avoid misrepresentation, and uphold safety and hygiene standards.
- JustSeva will act as a facilitator connecting Customers and Partners, provide a secure platform for bookings and payments, offer customer/partner support, and maintain a fair dispute-resolution process — while the ultimate responsibility for service quality rests with the Partner.
10. Prohibited Activities
Users must not use the Platform for unlawful or fraudulent purposes; create fake or duplicate accounts to manipulate bookings or offers; post false, abusive, or defamatory content; attempt to hack or misuse our systems; bypass the Platform to avoid fees; upload malware; harass Customers, Partners, or staff; or misuse Wallet balances, promo codes, or referral benefits. ⚠️ Violation of these rules may lead to account suspension, legal action, penalties, and forfeiture of Wallet balances or pending payments.
11. Intellectual Property
All content on the Platform — including logos, trademarks, designs, text, software, and databases — is the exclusive property of JustSeva or its licensors. Users receive only a limited, non-transferable license to use the Platform for personal or authorized business purposes, and may not copy, reproduce, or create derivative works from our content, or use the "JustSeva" name or branding without prior written authorization. Some content may belong to third-party Partners or licensors and remains their property. Unauthorized use of our intellectual property may result in account termination and legal action.
12. Disclaimers & Limitation of Liability
Services listed on JustSeva are provided by independent Partners, on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties regarding the availability, quality, or outcome of any service, or that the Platform will be error-free or uninterrupted. All service-related risks remain with the Customer and Partner; JustSeva, as a facilitator, is not liable for damages, delays, injuries, or losses caused by a Partner. Our total liability in any case shall not exceed the amount paid by the Customer for the booking giving rise to the claim, and we are not responsible for the performance or security of any third-party tools or services linked from our Platform.
13. Dispute Resolution
Disputes regarding the quality, timeliness, or conduct of a service are primarily between the Customer and the Partner; JustSeva may, at its discretion, assist in mediating by reviewing booking and payment records, but the final responsibility for resolution lies with the parties involved. Complaints should be raised at support@justseva.com within 48 hours of service completion, with booking details and supporting evidence. We reserve the right to withhold, adjust, or release funds based on our review, and our decisions on refunds, credits, or penalties are final and binding, without prejudice to any legal remedies available to the parties.
14. Termination & Suspension
We may suspend or terminate any account without prior notice for breach of these Terms, fraudulent activity, misuse of the Platform, harassment, or repeated cancellations/no-shows that affect Platform reliability. Pending payments or Wallet balances may be withheld pending investigation, and forfeited if fraud is confirmed. Customers and Partners may request voluntary account closure via support@justseva.com once any pending transactions are cleared. Certain obligations (such as payment of dues and confidentiality) survive termination, and reinstatement of a suspended account is at our sole discretion.
15. Indemnity
By using the Platform, you agree to indemnify and hold harmless JustSeva, its affiliates, directors, officers, employees, and agents from any claims, liabilities, or expenses arising from your misuse of the services, breach of these Terms, disputes between Customers and Partners, content you submit, or claims by third parties due to your actions while using the Platform. ⚠️ This indemnity survives the termination or suspension of your account.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India, regardless of your country of access. Disputes are first addressed through good-faith negotiation, followed by mediation, and then binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in English by a sole arbitrator appointed by JustSeva, seated in Lucknow, Uttar Pradesh. Where arbitration is not applicable, the courts of Lucknow, Uttar Pradesh shall have exclusive jurisdiction. International users remain subject to the laws of India and the jurisdiction of these courts, and the decision of the arbitrator or court shall be final and binding on all parties.
17. Amendments
We reserve the right to update these Terms and related policies at any time to reflect changes in law, business practices, or our service offerings. Significant changes will be communicated via the Platform, email, or app notifications, while minor updates may simply be posted on the Platform; revised Terms take effect immediately upon publication. It is your responsibility to review these Terms periodically — continued use of the Platform after any change constitutes acceptance of the revised Terms. If you do not agree with a revision, you must stop using the Platform and may request account termination as per Clause 14.